ITIL Audit

Techconet's ITIL Auditing practice helps organizations to evaluate their current processes in relation to the ITIL standards, analyze the gaps and suggest improvements and changes to address these gaps. The various aspects of the audit would involve:

  • Gap Analysis of "Current role of IT and the Required role"
  • Evaluate if IT is steered by goals that reflect business needs.
  • Audit the processes and procedures to find out if these would help in realizing the goals, and the capability to measure and show improvements in delivery.
  • Skill Sets Analysis.
  • Attitude of the IT organization towards a service-focused approach to delivering IT services.
  • Technology commitments and Financial commitments towards IT services delivery.
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